Best 7 work order management software (2025)
Scheduling headaches, missing work orders, invoicing delays, countless missed calls, frustrated customers—sound familiar? Well, it’s no surprise given that field technicians only get to spend around 32% of their time with customers, as so much of their time is taken up with admin and inefficient work order processes.
That’s why more and more small and medium companies are turning to work order management software to help them digitalise their processes, manage their client jobs faster and more efficiently, and ultimately provide a better service to their customers.
But with so many work order software providers in the market, it can be hard to figure out which is the best option for your company. To help you decide, we wrote this list of the top 7 work order management software options for installation, maintenance, and other service companies:
In this article, we’ll walk you through each solution in more detail, but let’s first define what a work order is.
What is a work order?
A work order is a document that outlines the tasks to be completed for a specific job or service request. It includes what job needs to be done, the customer’s name and address, the assigned technician, estimated hours, required materials, and other relevant details for the job.
Work orders are used by service companies to ensure there is no misunderstanding between the customer and the company on the work to be done, and to ensure invoices are fair and correct.
Over the past decade, service companies have been transitioning from paper work orders to digital work orders. This increases the productivity of field technicians as they can spend less time on paperwork and more time on customer jobs.
It also results in more accurate work orders and faster invoicing, especially when the digital work order solution has an app that allows technicians to update the work orders while they’re in the field.
Top work order management software with mobile apps
We’ll now walk through 7 different software options for your service company.
1. Simple-Simon
Simple-Simon helps SMEs to digitalise their work order processes, optimise their field operations, and get invoices paid faster. This means that office staff and field technicians can get real-time visibility of all jobs, and easily share updates and communicate in one platform. It also provides a portal that makes it easy to keep clients up-to-date on their planned jobs and alert them if anything changes.
Its extensive range of features includes a graphical planning board for scheduling jobs, digital job sheets, time registration, GPS tracking, materials usage registration, digital signatures via the app, customisable forms and checklists, qualifications tracker (i.e. which employees have which skills and certifications), advanced reporting, real-time communication, and asset management tools.
With its highly-rated mobile app, field technicians can view schedules, log time, update job statuses, take photos, and collect digital signatures, even when working offline. That means no delays due to poor signal or manual paperwork backlogs.
What makes Simple-Simon stand out compared to alternative solutions is how quickly it can be deployed. There’s no lengthy setup or IT project required. Instead, teams can get up and running as soon as they sign up.
The software also connects seamlessly with more than 80 external systems, including popular accounting tools like QuickBooks, Xero, Sage, and FreeAgent for easy invoicing, as well as ERP platforms like SAP, AFAS, and Business Central. If your current system isn’t listed, the Simple-Simon team can quickly build an integration.
Simple-Simon is already trusted by hundreds of SMEs across sectors like maintenance, installation, cleaning, and security. One example is the coffee company Campenaer Koffie who were impressed by how much time they saved with Simple-Simon:
“Thanks to Simple-Simon, Campenaer Koffie has reduced the time we spend on administrative processes from 3.5 hours a day, to just half an hour. Work orders are planned directly in Simon and assigned to mechanics.”
See how Simple-Simon can work for your company by booking a demo or getting a free 14-day trial.
Website: https://www.simple-simon.net/nl/
Features:
- Drag-and-drop planning board for job scheduling
- Live GPS tracking of technicians in the field
- Accurate time and materials tracking for any job
- Customisable forms and templates
- Automated workflows for processing and issuing work orders
- Qualifications tracker for managing employees’ and contractors’ certifications
- Portal where customers can check their jobs’ status
- Asset management capabilities to support maintenance planning
- In-app communication between office staff and field technicians
- Off-the-shelf integrations with 80+ ERP, accounting, and calendar solutions so you can quickly and easily connect Simple-Simon with your existing systems
- Quick to set up with minimal training required
Pricing: Simple-Simon uses a monthly, pay-as-you-go subscription model, which is €27.50 per month per user—no strings attached. It also provides the flexibility to share licenses between team members. With no fixed term contract, you can easily adjust the subscription at any time e.g. if you hire more staff for busy periods.
Best suited for: Companies who are looking for a cost-effective, easy-to-implement work order management solution that provides all the capabilities they need, without the complexity that often comes with enterprise software.
2. Jobber
Founded in Canada, Jobber is a software company offering an all-in-one business management platform designed for small to mid-sized home service businesses. The cloud-based solution helps field service providers manage scheduling, quoting, invoicing, and customer communications from a single dashboard.
Like other platforms in this space, Jobber includes a mobile app that enables field technicians to access job details, send invoices, collect payments, and communicate with clients while on the go.
While Jobber offers strong integrations with large tech tools like QuickBooks, Xero, and Stripe, it’s primarily designed for North American markets. This makes it less suitable for companies that use tools which are more prevalent in the UK or mainland Europe.
It also prioritises ease of use over customisability, so companies looking for custom forms, templates, and app layouts may be better suited to an alternate, more configurable solution.
Website: https://www.getjobber.com/
Features:
- Job scheduling and online booking tools
- Quote creation and follow-up automation
- Online payment processing
- Built-in CRM to track client history and preferences (may require significant changes to existing workflows and existing systems)
- Integrations with QuickBooks, Xero, Zapier, and more
Pricing: Jobber provides 3 pricing plan options, which can be billed monthly or annually. The pricing of each plan depends on the features and number of users, but pricing for 1 user starts at $39/mo (approx. €34) for the Core plan and $199/mo (approx. €174) for the Grow plan.
Best suited for: Canada or US-based small to mid-sized home service businesses looking for a work order solution with a CRM portal, and are willing to invest time in changing their processes and systems for booking and managing customer appointments and interactions.
3. ServiceM8
The only Australian-based company on our list, ServiceM8 provides software that helps contractors and small service companies manage their work orders. With its platform, these companies can schedule jobs, track their field crews’ location, quote and invoice jobs, and text/email clients with updates on their jobs.
ServiceM8’s mobile app is iOS-first and enables field technicians to access job details, send invoices, collect payments, and communicate with clients while on the go.
The platform supports integrations with popular accounting tools like QuickBooks and Xero, as well as payment systems and CRM tools through Zapier.
However, as ServiceM8 is built specifically for Apple devices, it is less suitable for Android users who can only access a lite version. It also lacks out-of-the-box integrations for many commonly used ERP systems.
Website: https://www.servicem8.com/
Features:
- Job management with digital job cards and real-time updates
- Drag-and-drop scheduling and dispatching
- Quote and invoice creation
- Online booking and client hub for self-service
- Online payment processing
- Asset management capabilities
- Integrations with accounting systems QuickBooks, Xero, and MYOB
Pricing: ServiceM8 offers a free plan for sole operators (with limited functionalities) and has 4 other plans for companies, depending on the capabilities they want, ranging from the Starter plan at €29/mo to the Premium Plus plan at €299/mo. These plans offer unlimited users but are capped by the number of jobs per month.
Best suited for: Owner-led trade businesses who use Apple phones and tablets and want a fast, lightweight tool to handle job management, quoting, and customer communication.
4. Joblogic
One of three UK-based companies on this list, Joblogic provides field service software that is designed to help service and maintenance companies go paperless and manage their operations more efficiently.
With its platform, operations teams can schedule jobs, create job sheets and mobile forms, send quotes and invoices, and manage a fleet of assets. Joblogic also offers a customer portal that companies can use to share documents and real-time alerts with their customers.
To avoid double admin, the platform easily integrates with various accounting systems, including Xero, QuickBooks, Sage, and FreeAgent. The Joblogic mobile app enables field technicians to capture photos, obtain customer signatures, and complete digital work orders on-site.
Joblogic has an extensive range of features, but teams looking for a straightforward solution that is quick to get up and running may be better suited to an alternate option.
Website: https://www.joblogic.com/
Features:
- Job scheduling with a drag-and-drop planner
- Quoting and invoicing tools
- Asset management and tracking
- Real-time job tracking and status updates
- Integrations with accounting systems like Xero, QuickBooks, Sage, and FreeAgent
- Calendar integrations with Google and Apple Calendars
Pricing: Joblogic outlines 3 plans—Standard, Premium, and Enterprise—with pricing starting at £45 (approx €53). However, specific pricing for each plan and additional costs for users are only available on request.
Best suited for: Service and maintenance companies looking for a comprehensive field service management solution that integrates with popular accounting systems and offers real-time job tracking capabilities.
5. Plancraft
Plancraft is a Germany-based SaaS company that provides software for tradespeople in the construction and craft industries. Its cloud-based solution enables back office staff to manage jobs from offer to invoicing, all in easy-to-navigate project folders and chats.
Field reps can use the accompanying mobile app for time tracking, updating documents, and communicating with the office staff. The app is compatible with both iOS and Android devices.
While Plancraft has extensive features for quoting and invoicing, such as Post-Calculation and E-Invoices, it has fewer built-in features for managing work orders and assets, and some core features (such as the Planning Board) are add-ons on the first two tier plans.
Website: https://plancraft.com/en-gb
Features:
- Real-time project management and planning board
- Creation of offers and invoices with drag-and-drop functionality
- Automated work orders from job confirmations
- Construction documentation and post-calculation tools
- Integration with some accounting systems
- Export capabilities for tax advisors
Pricing: Plancraft has 3 monthly pricing packages available depending on the features and level of customer support you need, starting at €74.90 for the Business plan (1 licence included), €139.90 for the Pro plan (2 licences), and €249.90 for the Premium plan (3 licences). Extra office and mobile licences are available for all plans for €59.90 and €24.90 respectively.
Best suited for: Small to medium-sized craft and construction businesses seeking a simple solution to manage their offers, project documents, and invoices, and who don’t need native integrations with the main accounting software.
6. Commusoft
Commusoft’s job management software is used by service, maintenance, and installation companies across the UK to manage their field operations. It is designed for three main groups: back office staff, field reps, and customers.
Its mobile app lets field engineers access job histories, fill out compliance forms, log parts used, and collect signatures in real-time. Unlike some of the other solutions on this list, Commusoft also provides a self-service portal for customers to track the status of their jobs, although the capabilities of this portal depend on your specific plan.
Commusoft also supports integrations with major accounting tools like Xero, QuickBooks, and Sage, plus Google Calendar.
Commusoft acts more like a full operating system for service businesses, which might be more than smaller teams need.
Commusoft is more like a central operating system rather than simply a work order management software, so it may be overkill for SMEs who have smaller budgets and don’t want to spend weeks implementing a new solution and changing all of their existing workflows and processes.
Website: https://www.commusoft.co.uk/
Features:
- Drag-and-drop planner for job scheduling
- Quoting and invoicing tools
- Asset management and tracking
- Real-time job tracking and status updates
- Integrations with accounting systems like Xero, QuickBooks, Sage, and FreeAgent
- Calendar integrations with Google and Apple Calendars
Pricing: Commusoft provides 3 pricing plans as well as a customisable Enterprise plan for larger companies. Specific pricing is available on request only, but all plans are a minimum of 12 months and include mandatory onboarding costs.
Best suited for: Service and maintenance companies that are willing to spend the time and resources implementing a comprehensive field service management solution.
7. BigChange
To complete the list, we have BigChange, a UK-based job and work order management platform designed to enable field service companies to manage their operations in one system. It combines job scheduling, CRM, invoicing, and reporting to reduce admin for back office staff.
BigChange also integrates with various accounting systems, including Xero, QuickBooks, Sage, and FreeAgent, to allow easy syncing of financial data between departments.
Like the other solutions, field technicians can use BigChange’s mobile app to access job details, capture photos, obtain customer signatures, and complete digital work orders on-site.
While BigChange may be a good solution for large companies that are willing to move their existing workflows and processes into a new comprehensive field service system, smaller teams may find its implementation too complex for their needs. Its contracts are also more fixed than some of the flexible plans offered by other vendors in our list.
Website: https://www.bigchange.com/
Features:
- Integrated CRM with full customer history
- Drag-and-drop job scheduling with route optimisation
- Invoicing and financial management tools
- Vehicle tracking and fleet management
- Customisable job sheets and reporting
- Customer portal for service requests and updates
- Integrations with accounting systems such as Xero and QuickBooks.
Pricing: BigChange offers 4 pricing plans for its job management software, ranging from £79.95 to £124.95 as a starting price. However, it’s unclear how many user licences are included and whether the plans are billed monthly or annually.
Best suited for: Mid-sized to large field service businesses seeking a comprehensive, scalable solution that integrates their job management, customer relations, and financial processes into a single platform.
How to choose the best work order software for your SME
You now have a list of 7 work order management software to choose from, but how do you decide which one is the best fit for your business? Here are some key factors to consider:
- Features: identify which features are most important for your office and field teams (e.g. route optimisation, in-app communication) and look for a solution that covers those needs in their core package.
- Pricing and contract type: check whether the software offers flexible monthly plans or fixed-term contracts, and calculate what you’d be paying based on your team size and required features. Keep in mind that some providers charge additional fees for setup, support, or advanced tools.
- Usability: book a demo or start a trial to see the desktop and mobile apps in action, and decide whether they could work for your teams. Make sure the mobile app offers offline access too, which is essential for teams working in the field without a reliable connection.
- Customer support: evaluate the level of support that is included in your preferred plan. Some providers only offer basic assistance unless you’re on a higher-tier plan, which can be a challenge during onboarding or technical issues.
- Integrations: check whether the software has native integrations with your existing accounting system, CRM, or ERP. This helps avoid manual data entry and keeps your workflows connected.
Why Simple-Simon is perfect for service teams
If you’re looking for a work order management software that is quick to implement, easy-to-use, and meets the unique needs of small and medium-sized service companies, then Simple-Simon is a great choice.
Unlike many of the options on this list, Simple-Simon provides a pay-as-you-go monthly subscription with no hidden costs or fixed contract terms. Full customer support is provided to all customers regardless of whether they’re a 2-person company or a 100-person company.
Simple-Simon is already trusted by thousands of field service professionals across Europe and the US who use it every day to make the lives of their office staff and field technicians easier, and create happy customers. Plus, it helps get invoices sent and paid faster too—a win-win scenario.
Want to see the platform in action? Or learn more about how companies like you are using Simple-Simon to save time and avoid double admin? Book a live demo with one of our work management experts!